Blue Monday

To start marketing all my company’s products, I had to take a certification course. Fortunately, the course is offered online as I am housebound.

The course was described as a 1-day course. I couldn’t wade through all the sections in a single day, but in the course overview was the promise that you could sign out and sign back in at any time without having to repeat course elements. The online course would remember where I had left off.

The first time I tried rejoining the class, it did not remember the segment I had left. When I tried to access the correct module, the whole system froze. I tried logging out and logging back in, but the system remained frozen.

There was a handy telephone number listed that I could call to report technical difficulties. Within a couple of minutes I was back watching the lectures.

Again, I lacked the mental concentration to plow through all the information, so I again logged out. Over the past few days we’ve had guests, so I put off finishing the course until this morning.

However, when I logged on I got the message I had flunked the course! And there was no option for me to log into it. Since the welcome page was also gone, I no longer had the tech support phone number.

I called my up-line sponsor immediately. She made a call in my behalf to the testing company (which turned out to be different than the company I’m working for). They gave her the name of a technical support person and their phone number. When I called, I got the techie’s voicemail, left a message, and two hours later I have not been contacted.

Because many office workers, including my doctor, set aside a specific time during their day to reply to messages I am not yet concerned.

But, as I promised to give you a blow-by-blow account of our journey into cyberspace marketing, I thought I’d write about my latest glitch.